Message from the
Chairman and
President’s Report
“…it is the biggest,
most complex change
management we ever had
to work together for a 70-
year old company – a
heritage brand – with over
10,000 employees around
the globe..”
Key Performance
Indicators
We’re on a mission to provide our customers with fast, easy, and cost-effective delivery solutions only we can provide. That’s why monitoring our performance is a constant focus for us. This calls for a range of metrics to help us track our freight forwarding and money transfer volumes. Specifically, we measure: balikbayan boxes, domestic cargo, international TEUs and parcels, and remittance transactions.
Sustainability
The LBC way is what makes us a great place to work and a great partner to maintain connection back home—in short, it’s what makes a great community. Together with our mission, our values define everything we do—they guide our actions and give us a shared language on how we do business and how we approach sustainability. Even more, they bring out positive outcomes and create shared value to our many stakeholders.