Key Performance Indicators

We’re on a mission to provide our customers with fast, easy, and cost-effective delivery solutions only we can provide. That’s why monitoring our performance is a constant focus for us. This calls for a range of metrics to help us track our freight forwarding and money transfer volumes. Specifically, we measure: balikbayan boxes, domestic cargo, international TEUs and parcels, and remittance transactions.

In 2019, we achieved higher volumes across the board whether for logistics or money transfer services. For the first time in our history, we’ve delivered over 950,000 balikbayan boxes to families and friends in the Philippines.

On the front end, we hit the ground running for 70 new branches to expand our footprint and support our offerings for retail customers, including courier, air cargo forwarding and balikbayan boxes. We also launched new remittance partnerships with TrueMoney, Remitly, Dragonpay, PayMaya, and Cebuana Lhuillier to reach more Filipinos and bring our services closer to everyone.

On the back end, we continued to pursue our ongoing warehouse expansion as well as our re-fleeting program that began in 2014 for delivery trucks and in 2017 for motorcycles. We also outfitted all our couriers with the latest handheld scanners and fully implemented a put-to-light sorting system for non-bulk mail to drive efficiency and effectiveness.

All in all, we made it easier for customers to tap our deep industry expertise and take advantage of the scale of our enterprise. Going forward, we expect to see further improvements in our productivity, data integrity, and scope for planning and optimization as we deploy new logistics systems throughout the second half of 2020.