Framework
The LBC way is what makes us a great place to work and a great partner to maintain connection back home—in short, it’s what makes a great community. Together with our mission, our values define everything we do—they guide our actions and give us a shared language on how we do business and how we approach sustainability. Even more, they bring out positive outcomes and create shared value to our many stakeholders.
As a preliminary report, we collected partial 2018 data on environment, human resource and other relevant information for our 2019 State of Play report. The core information includes: GHG emission, employment profile, and employee safety.
Given the spread and complexity of our operations, we focused on available environmental performance data from Central Exchange, our 24-hour facility where all deliveries are centralized and sorted before delivery. We expect to improve on the scope and reporting of our progress over the next few years as we prepare for a GRI-based annual sustainability report and as sustainability reporting grows in strategic value to the company.
SUSTAINABILITY FRAMEWORK
As the country’s pioneer and market leader in express delivery, shipping, courier, and remittance services, we are taking our success as an opportunity for greater responsibility by moving towards sustainable logistics. In 2019, we had an opportunity to re-assess the economic, environmental, and social impacts of our business, revisit our initiatives with sustainability objectives, think beyond our usual operations and plan for more inclusive business model.
MATERIAL ISSUES
To inform our actions, we organized a roundtable interview with senior management and an internal survey of 155 respondents representing all departments across our operations to identify significant non-financial issues of our business. We then we based our sustainability context on materiality, stakeholder inclusion and our brand pillars of clarity, certainty, and convenience. Following this analysis, we’ve chosen to focus on nine sustainability priorities across three thematic areas where we can deliver the most significant value. These are:
- Environment
- Energy use in terms of fuel consumption for vehicles and electricity use and efficiency in operations
- Use of raw materials and recycled input materials in operations to minimize waste
- Compliance with laws and regulations
- Social Issues
- Employee hiring and retention
- Compensation and benefits
- Employee training and development (including lifelong learning)
- Product responsibility
- Customer Satisfaction
- Innovation and future technologies
- Data security, protection and privacy
This consultative engagement also enabled us to align our strategy to support 10 of the 17 U.N. Sustainable Development Goals (SDGs). At this preliminary stage, we collected partial data for three core information: GHG emission, employment profile, and employee safety. In the years ahead, we aim to report our material topics and performance according to Global Reporting Initiative (GRI) Standards as well as turn our data into business intelligence as we work towards a sustainable future.
Contribution to UN Sustainable Development Goals
LBC is committed to supporting the following UN SDGs:
