Philippine Systems

Service disruption was almost inevitable when the pandemic broke. Our company’s intent was to continuously deliver reliable service despite COVID-19. To ensure this, our division implemented key strategies and initiatives intended to meet internal KPIs and consumer needs.

Operational Highlights

• Opened three additional exchange warehouses to cater to the increase in volume
• Employed additional Roro trucks to consistently move shipments between Visayas and Mindanao in response to the reduced airline capacity and frequency of air freight.
• Introduced pick-up service to provide customers with more options.
• Reinforced resources by hiring manpower to ensure continuous flow of operations, specifically by adding a third shift for non-stop sorting and distribution.
• Maintained operations across delivery hubs while ensuring the safety and health of our team members by regular disinfection of facilities and resources, installation of plastic barriers, and regular misting of tents.
• Guaranteed zero distribution backlog.