COVID-19
RESPONSE
Closed borders and airspaces, national lockdowns, restrictions and work-from-home orders resulted in a tumultuous and uniquely challenging year that disrupted the very core of LBC’s operations. But despite uncertainty and surprises, LBC demonstrated agility and flexibility that allowed us to ensure the safety of the LBC Family and our customers. Bringing LBC closer to our customers – at a time they needed us the most.
- Distributed over 56,000 masks, suits, gloves, and PPEs to 60 hospitals.
- Supported livelihood programs in Taguig and Manila resulting in 35,000 masks produced during the start of the pandemic.
- Collected 2,500 food packs for relief distribution to 1,500 families in Manila, Paranaque, Quezon City, Rizal, Navotas, Bulacan, Laguna, Cavite, Baguio, and Palawan.
- Distributed 2,800,000 masks within NCR and outside Metro Manila.
- Implementation of shuttle services for employees, rapid testing, and stringent COVID-19 prevention protocols across a company-wide scale.
- Prioritizing employee health and safety by distributing supplies for sanitation and protection including:
Nearly 70,000 washable masks given out
Over 15,000 face shields distributed
More than 16,000 gallons of alcohol supplied
Over half a million tablets of vitamin distributed
Gave 400,000+ disposable gloves
150,000 testing kits used - Additional disinfection controls implemented across hubs including:
20 additional hand washing areas
23 disinfecting foot baths
106 dedicated sanitation stations - Prioritized employee safety and health through implementation of leave programs in response to the pandemic.
- Creation of medical teams for active testing beginning May 2020.
Converted facilities for lodging for 122 frontline employees. - Proactively creating a Mental Health Counselling hotline open to our employees 24/7 for anyone needing psychological and emotional support during the quarantine period.
- Created short webinars designed to address anxiety, depression, fear, unhealthy eating, isolating with family and becoming productive managers during crisis.
- Reaching a total of 118 communities, nearly 200,000 families, and more than 34,000 individuals served via our COVID relief operation initiative.
- Constant communication regarding updated delivery lead times, daily updates on operational branches, delivery areas, advisories for customer safety, availability of online bookings, pickup services, online money transfer and safety protocols.
- Guaranteed availability of virtual frontliners to maintain 24/7 touchpoints and address customer concerns across all origins.
