North America

The enduring impact of COVID-19 will be felt long after the last lockdown orders are lifted. To that end, our company’s North American division worked hard to maintain operations and ensure continuity by embracing digital initiatives and pushing for organic expansion that maintained accessibility of service.

Operational Highlights

• Led the efforts for digital transformation anchored on online remittance, online cargo and booking for Filipinos in North America.
• Ensured access to data to allow team members to strategically make faster and more informed decisions.
• Stringent implementation of safety protocols for operational physical branches and frontline staff.
• Implemented Kabayani Deal 2020 as soon as able, resulting in 43% revenue growth in Canada and 28% growth in the USA
• So-Shop! Program was rolled out to social sellers in the continent, with the pandemic bringing about the rise of Filipinos selling care items to kababayans in the Philippines via social media. North America has onboarded about 50 social sellers.