Asia Pacific

On the tailend of the previous year’s unprecedented growth in the Asia Pacific region, the challenge for our business unit was sustaining momentum amid the start of a global pandemic. As this crisis reshaped how countries across the region did things, our priority was to enforce strategies that would give us better resilience as we moved towards a largely uncertain future.

• Ensured 100% compliance of safety guidelines across the region for continued operations.
• Maintained brick-and-mortar set up with enhanced safety regulations and stringent COVID-19 policies.
• Instituted contactless pickup.
• Guaranteed air cargo service continuity with marked increase in air cargo sales in 2020.
  Regular manpower monitoring to ensure safety of team members across the region.
• Cashless payments options were implemented in Australia by installing EFTPOS terminals in all branches; Singapore LBC worked with PAYNOW, an online payment facility. This resulted in 100% cashless transactions in Australia and 30% utilization in Singapore